Privacy Policy

Scratch Built Productions and Scratch Built Theatre CIC Privacy Policy

This privacy notice explains how Scratch Built Productions and Scratch Built Theatre CIC uses your personal information and the ways we protect your privacy. This includes information collected by letter, email, face to face, telephone, or online.

Scratch Built Productions and Scratch Built Theatre CIC will never willfully disclose individually identifiable information about its customers to any third party without first receiving that customer’s permission.

By using our services, you agree to accept this privacy notice. This notice may be reviewed from time to time, so please check back here each time you submit personal data to us.

What is personal data?

Personal data is information that can be used to help identify an individual, such as a name, address, phone number, or email address.

Your Rights

You can ask us to stop processing your personal data at any time. This may delay or prevent us from delivering a service to you. We will try to meet your request, but we may be required to hold or process information to meet our legal duties.

You are entitled to request access to and a copy of any information we hold about you.

If you find that the information that Scratch Built Productions and Scratch Built Theatre CIC holds about you is no longer accurate, you have the right to ask to have this corrected. We may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.

What information do we collect and why?

We will only ever collect the information we need, including data that will be useful to help improve our services. We collect two kinds of information:

  • Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our site, how many people visit on a regular basis, and how popular our pages are. This information doesn't tell us anything about who you are or where you live. It simply allows us to monitor and improve our service.

  • Personal information such as name, postal address, phone number, and email address.

We collect this information in connection with specific services, such as: being part of a Scratch Built Theatre group, indemnity forms and medical information, venue booking enquiries, newsletter requests, ticket sales, competition entries, etc. The information is either needed to fulfill your request or is essential for us to have on record if you are taking part in a Scratch Built Theatre service.

What do we do with the information?

We will use the information you provide to:

  • Fulfill your requests—such as booking a show, signing you up for a Scratch Built service, hiring the venue or props, or sending you requested marketing material.

  • Process sales transactions or other payments and verify financial transactions.

  • Handle bookings and communicate with you about them.

  • If you have agreed to it, provide you with information that we think may be of interest to you.

  • We track and measure activity on our website using Google Analytics. This does not track any personal information. Our Google Analytics is only accessible to Scratch Built Productions and Scratch Built Theatre.

Payments to Scratch Built Productions and Scratch Built Theatre CIC

When you make a payment to Scratch Built Productions and Scratch Built Theatre, some details may be needed to complete your request and process your payment. This may include your name, email address, phone number, and postal address. We process payments through invoicing and do not hold your payment information. Accounts are stored securely.

Marketing

In compliance with General Data Protection Regulation (GDPR) from May 25, 2018, we will only send marketing information to people who have agreed to us doing so via an opt-in process. Those who already subscribe to our email marketing that have not opted in via GDPR regulations will be asked once if they would like to opt-in to this service. The option to opt-out of marketing communications will be available at all times.

Consent and Medical Forms

When taking part in a theatre activity such as a workshop, you may be asked to complete a consent and medical form. These details are essential for you to take part. Your information will be stored securely on our secure server and may be printed and stored in a locked filing cabinet only accessible by senior staff on-site at Scratch Built Theatre. We will not pass your details on to anyone, and once you have finished attending a Scratch Built group, your details will be deleted and destroyed.

What we don’t do with your information

We never sell or share your information with other organisations to use for their own purposes.

More information

If you would like further information about any of the details in this notice, please contact us by email or post:

Email: hello@scartchbuiltproductions.com

Write to: Becky Kitter, scartch Built Productions, Proteus Creation Space, Council road, RG21 3DH

Phone: 07951958665

Website Privacy

This privacy policy sets out how Scratch Built Productions and Scratch Built Theatre uses and protects any information that you give us when you use this website.

Scratch Built Productions and Scratch Built Theatre is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Scratch Built Productions and Scratch Built Theatre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [Insert Date Here].

What we collect

We may collect the following information on form submissions:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address that you have provided.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Scratch Built Productions and Scratch Built Theatre.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.